Latest updates

Thanks for all the feedback and comments you've left us. Take a look at the sections below to see visualisations of your feedback and how we're using it to shape our work…

Payment upgrades

Payment upgrades

We've made managing payments even simpler in response to your feedback.

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eNewsletter Design

eNewsletter design - results

Review the results of the eNewsletter and see how we're planning to use your feedback to improve editions in 2013.

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Make a Suggestion

Do you have a great idea? Tell us what you think should be in the Lab.

Make a suggestion

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What is the Lab?

The first direct Lab is all about getting you involved. It's a place where you can view new ideas and test-drive brand new first direct innovations before we release them.

  • 1.Test goes live

    Once a test goes live it's open for comment and suggestions

  • 2. Test is closed

    This is where all the feedback is collated and next steps are formed

  • 3. Latest updates

    Once collated, the feedback will determine how the test progresses.

More about how Lab works